It's important to know what requirements need to be met in order to qualify for our fantastic 7-year warranty, as well as being aware of exactly what it covers. The below warranty terms and conditions are effective from 1st February 2025 and are applicable for all relevant products installed after this date. For products installed prior to this date, your warranty terms can be found at the bottom of this page.
To receive your Extended Warranty your Gazco Gas Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your Warranty registered with Gazco within one month of the installation date. The commencement date for the warranty period is the date of installation. Proof of purchase, commissioning and servicing will be required in the event of a Warranty claim.
During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Extended Warranty to be activated. The Extended Warranty for your Gazco Stove or Fireplace extends the standard two-year Warranty by a further five years to a total Warranty period of seven years.
This warranty commences from your installation date provided it was installed within 6 months of purchase. If you purchased your product more than 6 months prior to installation, your warranty commences from your purchase date.
From installation to two years your Gazco Stove or Fireplace is supported for material and manufacturing defects with parts and labour. Additionally, this includes a consumables guarantee for the first year of warranty covering glass, rope seals, baffles, thermocouples, oxy-pilots, electrodes, ceramic log and coal effects, batteries and internal linings. From two years to seven years your Gazco Stove or Fireplace is supported for material and manufacturing defects with parts only. Please note this excludes consumable items as set out in the Warranty Exclusions and Limitations, which are only covered in the first year of Warranty.
You can register your purchase here. By registering your product online and choosing to opt-in we can keep you up to date with useful technical updates or the latest product information that will help you gain even more enjoyment from your new fire or stove.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out by a suitably trained and qualified individual (GasSafe registered in the United Kingdom, RGI (Registered Gas Installer) in the Republic of Ireland or equivalent in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your Installation and User Manual.
It is also a condition of the Extended Warranty that your Gazco Stove or Fireplace is regularly serviced (every 12 months) by a suitably trained and qualified individual (GasSafe registered in the United Kingdom or equivalent in other countries). Records and receipts of annual services will be required in the event of a Warranty claim during the period of the Extended Warranty.
Oxy Pilots will require replacement every two years for continuation of Warranty into the third, fifth and seventh year, in addition to the product also being serviced annually by a Gas Safe registered engineer. Damage caused by failure to replace worn or damaged consumable parts will not be covered by this warranty.
This Warranty cannot be transferred if the Customer sells the appliance or the property in which the appliance is installed within the Warranty period.
During your Extended Warranty period, only genuine Gazco spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered via www.gazcospares.com in the UK, or from an Expert Retailer directly.
Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from whom the product was purchased. Alternatively, you can visit our support page on www.gazco.com. Your Expert Retailer will either be able to offer immediate assistance or having visited you contact Gazco on your behalf. For a Warranty call to be arranged Gazco will require proof of registration, commissioning documents and service history if applicable (Service history required for all product over 12-months old). Any Warranty claim without the required information will be returned to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged appliance/parts, paint or any visual defects, photographic evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
A Warranty call will only be logged once the retailer or installer has inspected the appliance and verified that there is a manufacturing fault. Any visit by a Gazco Engineer or approved third party will incur a service charge if our engineer inspects an appliance and concludes there is no manufacturing fault.
From year one to year seven no Warranty is extended to consumable service parts or the repair of replacement of parts, which are subject to normal wear and tear during the Warranty period. These parts that will require replacement in connection with normal annual maintenance, include but are not limited to glass, rope seals, baffles, thermocouples, oxy-pilots, electrodes, ceramic log and coal effects, batteries and internal linings are not covered under the extended Warranty after year one of installation.
The Gazco Extended Warranty does not cover:
The repair of a defect or the replacement of a component neither extends the validity of the warranty period for the Product, nor indicates the commencement of a new warranty period. Nor are replacement parts covered by any separate warranty period. Repaired or replaced products are covered only for the remainder of the original Warranty period.
If you should ever wish to make a Warranty claim because of a product fault or defect, you must inform your retailer within 14 days from the date of which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the Warranty period, Gazco reserves the right to attend the appliance to assess and repair the reported fault or will supply the appropriate component necessary to rectify the fault under the terms of the Warranty.
Nothing in the Extended Warranty shall make Gazco liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Gazco’s Terms and Conditions of Sale.
Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Gazco, in the event of a Warranty claim, reserve the right either to replace the goods in question or to refund the purchase price of the goods in full or with a reduction that fairly reflects the age and use of the product. We reserve the right to replace like for like or with another model from our portfolio subject to availability.
Gazco will take reasonable endeavours to provide functional component parts so that the appliance may be serviced throughout the Warranty duration. If components are not available Gazco will endeavour to agree an alternative solution which may involve discount on a replacement product that fairly reflects the age and use of the original product.
The Gazco Extended Warranty does not affect your statutory rights.
In the event of any conflict of information, the warranty details provided on the website shall prevail.
Please note: This warranty is applicable for purchases within the United Kingdom and Republic of Ireland only.
The above warranty terms and conditions are effective from 1st February 2025 and are applicable for all relevant products installed after this date. Appliances installed prior to this date will have a different warranty as set out within the warranty booklet that was supplied with the product, this was the previous 5 year extended warranty for gas stoves and fireplaces.
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