Warranty Information

Stovax & Gazco Warranty Information

We are committed to ensuring the highest quality and safety standards in the design, testing, and manufacturing of our fires, fireplaces, stoves, and inserts, and we prioritise correct sales and installation for your long-term satisfaction. When you choose to buy from our Expert Retailer Network, you are also entitled to an extended warranty period. Find out more below.

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Stovax and Gazco products are only available through our network of experienced, independent retailers. These retailers offer a local showroom experience, personalised technical and design consultations, and installation guidance. Please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers.

Choosing to buy from our Expert Retailer Network also entitles you to an extended warranty period, subject to terms and conditions including the registration of your product within one month of the installation date.

Full specific warranty details can be found below:

IMPORTANT NOTE: Should you experience problems with your Stove or Fireplace any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Stovax and Gazco on your behalf.


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