Stovax Professional XQ™ chimney systems are manufactured to the highest quality standards and tested in accordance with EN 1856-1. Under normal operating conditions, the Stovax Professional XQ™ range should provide many years of reliable service and for complete peace of mind, the range carries a 10 year extended warranty*.
*10 Year Extended Warranty on twin wall components.
2 Year Standard Warranty on powder coated twin wall, single wall enamelled flue pipe, cowls and accessories.
1 Year Standard Warranty on lead flashings.
To receive your Extended Warranty your Stovax Professional XQ™ Chimney System must have been purchased from an authorised stockist within our Expert Retailer network and your warranty registered with Stovax within one month of the installation date. The commencement date for the warranty period is the date of purchase. Proof of purchase will be required in the event of a Warranty claim.
During the registration process the Expert Retailer details will be required for your Extended Warranty to be activated. The extended Warranty for your Professional XQ™ Chimney System extends the standard two-year warranty on twin wall components by a further eight years to a total Warranty period of 10 years. Powder coated twin wall, single wall enamelled flue pipe, cowls and accessories come with a standard Warranty only. Lead flashings come with a one year Standard Warranty only.
If you have recently purchased a Professional XQ™ System, you can register your purchase here.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force, and is carried out by a suitably qualified individual, and the installation is registered with local building control or through the competent person’s scheme.
Your warranty is also conditional on your chimney system being swept annually by an approved chimney sweep and a signed record of this needs to be maintained, and will need to be produced in the event of a warranty claim.
This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the system. Please retain your dated sales receipt as a proof of purchase.
1.1 The components within the range that are manufactured in only a single wall construction can be vulnerable when exposed to the products of combustion from solid fuel appliances, and this is especially true for terminals. In the majority of cases, an open-ended terminal will better suit an appliances’ performance, but it is acknowledged that on occasions, other types of terminal from the range may have to be used to avoid rain entry. Condensate collectors are also vulnerable when exposed to flue gas by-products, particularly if the flue system is not regularly maintained and cleaned.
1.2 These such components are considered to be ‘wearing parts’ and their life expectancy will vary depending on location, application, fuel usage and maintenance. For this reason, these components are covered by our standard 2 year warranty and not by the 10 year extended warranty.
1.3 All Stovax Professional XQ™ external components are manufactured from Stainless Steel for their overall longevity, and accordingly any internal components used inappropriately outdoors will not be covered by the 10 year conditional Warranty.
1.4 Damage or defects caused to components by being stored in a damp, unheated environment will not be covered by the warranty.
2.1 The Stovax Professional XQ™ chimney system carries a 10 year Extended Warranty for any defect due to faulty manufacture, this is provided that your system has been installed in accordance with our installation instructions, and has been used for the purpose it was designed for. In addition your system must be regularly cleaned, maintained and inspected (at least once a year, and more regularly if the appliance is used continuously or frequently) by a qualified chimney sweep or HETAS Engineer. Written documentation to demonstrate the inspection and cleaning of the chimney by an appropriately qualified person must be kept to validate the ten year warranty.
3.1 When burning solid fuel in your appliance, care should always be taken to use a high quality fuel. Burning some fuels such as petroleum coke or other fuels containing a blend of petroleum coke will invalidate your warranty.
3.2 Some smokeless fuels also contain halogens which when burnt in your appliance can cause premature corrosion to your chimney system, ONLY HETAS or SFA (Solid Fuels Association) approved fuels must be used with your Stovax Professional XQ™ System. For guidance on fuel choices please visit www.hetas.co.uk
4.1 Whilst Stovax Professional XQ™ chimney systems are designed to be used with peat, pellet or wood chip fuels, it has been proven that certain other bio-fuels when burnt will cause premature wear to stainless steel components. Accordingly please consult our technical department to ensure your choice of fuel will not invalidate your warranty.
5.1 Stovax Professional XQ™ Chimney Systems must not be used for appliances burning plastic, constructional timber, painted timber, impregnated or treated timber, manufactured board and pallet wood. Use of any of these materials will invalidate the warranty.
5.2 Stovax Professional XQ™ Chimney Systems are not approved for use with incinerators.
6.1 Under no circumstance should an appliance be located where there is the potential of chemical contamination of the combustion air. Typical examples are de-greasing plants, dry cleaning agents and chemical cleaning products. Use of Stovax Professional XQ™ Chimney Systems in such circumstances will invalidate the warranty.
7.1 Only traditional chimney sweeping with polypropylene brushes should be employed and under no circumstances should chemical cleaning products be used to clean your chimney system.
8.1 Where the chimney system is exposed to severe coastal locations, you must ensure adequate protection to the outer components of your Stovax Chimney System; this can be achieved using a specialist protective coating.
9.1 A Chimney Fire will invalidate your warranty; in the event of a chimney fire it is always advisable to replace the complete chimney system.
Should you experience problems with your Professional XQ™ Chimney System, any claim must be submitted first to the Expert Retailer from where the system was purchased or alternatively, you can visit our support page on www.stovax.com. Your Expert Retailer will either be able to offer immediate assistance or make contact with Stovax on your behalf.
For a Warranty call to be arranged Stovax will require proof of registration, proof of purchase and chimney sweeping records. Any Warranty claim without the required information will be returned to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged components, paint or any visual defects, photographic evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
The repair of a defect or the replacement of a component neither extends the validity of the warranty period for the Product, nor indicates the commencement of a new warranty period. Nor are replacement parts covered by any separate warranty period. Repaired or replaced products are covered only for the remainder of the original Warranty period.
If you should ever wish to make a Warranty claim because of a product fault or defect, you must inform your retailer within 14 days from the date of which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Stovax cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the warranty period, Stovax will send the appropriate component or goods necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Stovax liable for any special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Stovax’s Terms and Conditions of Sale.
Stovax’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Stovax, in the event of a Warranty claim, reserve the right either to replace the goods in question or to refund the purchase price of the goods in full or with a reduction that fairly reflects the age and use of the product. We reserve the right to replace like for like or with another component type from our portfolio subject to availability.
Stovax will take reasonable endeavours to provide functional component parts so that the system may be serviced throughout the Warranty duration. If components are not available Stovax will endeavour to agree an alternative solution which may involve discount on a replacement product that fairly reflects the age and use of the original product.
The Stovax Extended Warranty does not affect your statutory rights.
The above warranty terms and conditions came into effect on 1st April 2025 and are applicable for all relevant products purchased after this date. Products despatched prior to this date may have a different warranty.
Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets.
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