Submit out of Warranty Repair

We take great care to ensure that our products are designed, tested and manufactured to the highest possible quality and safety standards. However, on the occasion that you may need some help and support from us, please use the form below to submit an enquiry regarding an out of warranty repair.

Before you report your issue/s with your Stovax or Gazco retailer. Please ensure you have the following information below:

1. Your serial number

Your serial number is located on your appliance’s data badge/plate. The location of this may vary according to your appliance’s models and fuel types.

For Stovax serial numbers
To locate your Stovax’s appliance’s data badge/plate, please refer to the following link: how to locate your Stovax data badge/plate.

For Gazco serial numbers
To locate your Gazco’s data badge/plate, please refer to the following link: how to locate your Gazco data badge/plate. The location of your gas or electric appliance may not be easily accessible, you must refer to the Commissioning section of your instruction manual for more information.

2. Your date of installation

3. Your full name, address including postcode and preferred contact details

Once the incident has been reported, your Stovax or Gazco retailer may liaise with us to request further advice and information.

    Customer User Details

    Customer Name*

    Email Address*



    Customer Address*


    Customer contact notes

    Product Details

    Product/Fuel type

    Model Name

    Model Name

    Serial Number*

    Product Code

    Date Installed*

    Appliance Registered

    Service Price

    Chargeable breakdown/repair call-out charge: £115.00 Inc. vat – This will cover the call-out and first 30 mins diagnosis.

    Any further time required will be charged by the Service Engineer. This will be at the following rates: £79.00 inc vat (per additional hour) or £39.50 inc vat (per additional 30 mins) Any part(s) required will be quoted on site by the service engineer.

    Any Product Concerns?

    Add Attachments: To help us understand your concern, or if you have trouble identifying the model, please attach a photo

    png,jpg,gif,pdf,heic,heif,tif, or eps
    max 2Mb each

    Visit terms and conditions
    A service booking request can only be logged once all the details above have been completed and these visit terms and conditions have been accepted.
    For older appliances, each service booking will be looked at on an individual basis and may only be accepted based on spare part availability or the appliance condition.
    Our engineers will only be able to work on commissioned appliances so please have proof of commissioning, which will be found in your instruction manual or your building control certificate for the appliance ready for the engineer’s inspection.
    Due to engineer placement, we are currently only able to offer a manufactures service to customers in the UK mainland, this currently excludes Northern Ireland. Before the visit is booked all customers will receive an email detailing our pre-visit terms and conditions which must be accepted before confirmation of the booking can be given.
    Payment for the visit will be taken by the attending engineer. Any additional work requested of the engineer will be at the discretion of the engineer and charged accordingly.
    By submitting this booking request form you are agreeing to the above terms and conditions and the visit fees detailed above.
    If our engineer attends an agreed appointment and there is no one at home, we reserve the right to invoice £50 Inc.Vat for an aborted or missed appointment at our discretion.
    Please note we require a minimum of 24 hours’ notice for any requests to cancel pre-arranged appointments.

    Warranty Visit Terms & Conditions

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