We take great care to ensure that our products are designed, tested and manufactured to the highest possible quality and safety standards. On this unfortunate occasion, we are sorry that you are experiencing issues with your Stovax or Gazco appliance.
The first step is to seek support and guidance from your Stovax or Gazco retailer where you purchased your appliance.
Before you report your issue/s with your Stovax or Gazco retailer. Please ensure you have the following information below:
Your serial number is located on your appliance’s data badge/plate. The location of this may vary according to your appliance’s models and fuel types.
For Stovax serial numbers
To locate your Stovax’s appliance’s data badge/plate, please refer to the following link: how to locate your Stovax data badge/plate.
For Gazco serial numbers
To locate your Gazco’s data badge/plate, please refer to the following link: how to locate your Gazco data badge/plate. The location of your gas or electric appliance may not be easily accessible, you must refer to the Commissioning section of your instruction manual for more information.
Once the incident has been reported, your Stovax or Gazco retailer may liaise with us to request further advice and information.