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Why choose a Service Visit from Stovax & Gazco?
- A team of experienced Gas Safe & Hetas approved engineers who complete both warranty repairs and annual servicing
- Our engineers will not only complete all required safety checks on your appliance but will also fully clean the product, leaving you with an appliance that looks fresh and ready for the next winter season
- Our engineers will discuss fully any potential concerns with the product and what is required to resolve them
- Our engineers will be professional and courteous and be fully equipped with all relevant PPE for their safety and that of our customers
- Have your appliance fully serviced and safety checked by the product manufacturer
Chargeable Annual Service – Warranty
It is a condition of the Extended Warranty that your Gas and Wood/Multi-Fuel Stove or Fireplace is regularly serviced (every 12 months) by a suitably trained and qualified individual and it is good practice to service your electric fire every 24 months.
What is the cost of a Stovax & Gazco Manufacturer’s visit?
Prices can be easily obtained by completing the Service Request Questionnaire below.
Note an additional surcharge may be applicable for remote locations, ultra-low emission zones, congestion charge areas and to incorporate inner city costs.
Gas Appliances:
Detailed below is what our engineers will do to ensure that your fire continues to operate efficiently for the next winter season to come.
Our engineer will:
- Ask you if you have experienced any issues with your fire or whether you have noticed any smell of gas
- Complete a full strip down of fire, removing the control system
- Clean the firebox
- Complete a full and detailed clean of the engine, including the injectors, aeration plate and burner
- Exchange the pilot assembly if required – this is a consumable item not covered under the appliance warranty
- Relay the fuel bed adding new embaglow if required, spray any tired looking coals/logs
- Carry out full safety checks
- Clean the glass
- Fill in the service record in the manual
Wood/Multi-Fuel Appliances:
Detailed below is what our engineers will do to ensure that your fire continues to operate efficiently for the next winter season to come.
Our engineer will:
- Fully inspect the appliance, checking all rope seals and replacing if necessary, checking baffles and bricks and advise if these should be changed
- Remove all internals and clean out the firebox
- Inspect flue /chimney if possible and advise on cleanliness for recommendation of chimney sweeping
- Check operation and grease up all air controls and make sure they operate smoothly
- Clean the glass
- Carry out full safety checks including a smoke test and operation test by lighting the fire and taking a flue reading if possible
- Report back to you any issues that may require further attention
- Fill in the servicing section of the book.
The appliance serial number will be required to submit your service booking request.
How can I find my serial number?
Electric Appliances:
Our engineers will ensure that your fire continues to operate efficiently for the next winter season to come, as detailed below:
- Fully inspect the appliance, checking all controls and operation.
- Remove all internals, clean air vents and flame effect screen.
- Check operation, clean and re-grease motorised effect spindles.
- Check operation of heater and fan assembly.
- Check operation of flame and flue bed lighting effect.
- Clean the glass.
- Carry out full safety checks including electrical connections and control switches.
- Report back to you any issues that may require further attention.
- Fill in the servicing section of the book.
