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Meet the Team
At Stovax & Gazco, we’re dedicated to being able to provide you with the best aftersales service and support so that you can enjoy your stove or fire for years to come.
We’re proud to have our very own team of professional engineers – each fully equipped to deal with our vast solid fuel, gas and electric product portfolio, so you can be sure you’re receiving premium support from an expert in the industry.
Gas Safe and HETAS certified, our engineers are here to quickly identify faults and deliver a timely solution, alongside offering a first-class manufacturers’ service for your Stovax Heating Group stove or fire. Find out more about our exemplary team of engineers below, and click here if you wish to request a service call.
“We had a small issue with our fire and Tim Smith visited. He was great, very knowledgeable and helpful when explaining the issue and he sorted it out and everything is working again.”
“Our fire is almost 5 years old and the slide control was very stiff and awkward to move. Tim B came to have a look at it and noticed that at some stage a washer had been put on upside down. He also put grease on the moving parts of the slide control and the fire is now working very well thanks to Tim and all at Stovax & Gazco.”
“Tim B attended my home yesterday after I reported a problem with my Gazco gas fire. He quickly identified the problem and rectified the issue. He was courteous and polite throughout and very knowledgeable”
“Tim B came to service our studio 2 wall gas fire, he was on time, polite and careful. He did a great job servicing the fire, checked everything and didn’t rush the job. He was clean and tidy in his work, tested the fire once he had serviced it and clean the work area before he left. Very happy with his attitude and work.”
“Excellent service – Tim arrived on schedule, explained the work to be carried out, serviced and repaired the fire. No mess and everything was tidied up. Finally ran through the repair that had been completed. Couldn’t fault the work carried out. Highly recommend!”
“Just wanted to say how happy we have been since contacting Stovax, from the office staff to James. The latter called to give me toa and arrived on time. He was friendly and polite and has done an incredibly good clean service. We are very impressed. Thank you to everyone”
“From the moment Derek arrived, he was especially careful and followed all guidelines regarding COVID-19 restrictions. The work he did on the fire was thorough and included painting the inside walls black as they had areas of white colouring and resetting the stones/pebbles so the fire looks amazing (especially when lit). Derek cleaned all the areas he had worked and ensured everything was sanitised (including the remote control) before he left. We couldn’t have asked for anything better. We would definitely recommend Gazco service to anyone.”
“I would just like to say ‘Thank you’ for sending Michael yesterday to repair/service my Reflex 75T fire. He was professional, friendly and exceptionally thorough – my fire only looked this good when it was brand new! I was so impressed by his work that I have already recommended him to my neighbour. Thank you again Stovax, you have a real asset in Michael.”
“Professional, neat and tidy, polite and a credit to Gazco. The fire is burning better than it ever has.”
“This just a note to say how pleased we were with the expertise and professionalism of James who came to replace the electrode on our newly acquired Gazco fire on Friday 21st May. His expertise helped to allay our concerns and has given us the confidence to place our gas fire within your care with the view to you servicing the fire on a yearly basis as per the terms of your warranty.”
“This just a note to say how pleased we were with the expertise and professionalism of James who came to replace the electrode on our newly acquired Gazco fire on Friday 21st May. His expertise helped to allay our concerns and has given us the confidence to place our gas fire within your care with the view to you servicing the fire on a yearly basis as per the terms of your warranty. Once again, many thanks and please pass on our thanks and appreciation to James.”
