Established in 1981, the Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.
The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group now employs more than 320 staff and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme but also in structured training (both internal and external) for its staff.
Due to continued expansion of the Group, which is in strong financial health, the Group is looking for a number of new positions. The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business where the overriding criteria are product quality and customer satisfaction.
Gazco designs, manufactures and distributes gas and electric fireplaces and stoves. Based in Exeter, Gazco is the market leader in its product sectors and one of the largest fireplace companies in Europe.
Roles & Responsibilities
Reporting directly to the Technical Customer Services Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customer’s issues in a swift, successful and diplomatic manner regardless of the circumstances. A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role.
The Technical Customer Service Advisor role will greatly benefit from having one or more of the following training elements to carry out the work:
Gas Safe Certification
CCN1 – Domestic Core Gas Safety
HTR1 – Gas Fires & Wall Heaters
CONGLP1 – LPG Changeover
CPA1 – Combustion Analysis
Hetas H002 (Solid fuel regulations and Standards)
Hetas H003 (Dry Appliance Installer)
Hetas H004 (Wet Appliance installer)
Hetas H006 (Internal twin wall chimney system installer)
Part P Electrical Safety
Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.
The Stovax and Gazco portfolio is aimed at the domestic market and includes:
(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)
The successful candidate will need proven relevant experience. You must be a team player with good communication skills.
09:00 – 17:30 (Mon – Fri)
Sign up to our newsletter and receive the latest news and updates, including product launches, offers and promotions, exclusive giveaways and competitions, as well as seasonal tips and advice.Subscribe Now!