Safety Notice

Safety Notice

IMPORTANT SAFETY NOTICE FOR OWNERS OF LOGIC HE – E-BOX – E-STUDIO CONVENTIONAL FLUE FIRES ONLY What is the safety notice about? Gazco takes the safety of all of its products very seriously. As part of our commitment to continuous product assessment, Gazco impose a very strict monitoring regime on all their product lines. As ... Find out more

IMPORTANT SAFETY NOTICE FOR OWNERS OF LOGIC HE – E-BOX – E-STUDIO CONVENTIONAL FLUE FIRES ONLY


What is the safety notice about?

Gazco takes the safety of all of its products very seriously. As part of our commitment to continuous product assessment, Gazco impose a very strict monitoring regime on all their product lines.

As a result of these monitoring systems, Gazco has identified a potential safety risk in some of their conventional flue Logic HE, E-Box and E-Studio fires made between February 2013 and October 2015. Their ongoing checking has identified that after extensive use, and in certain specific circumstances, it is possible that the draught diverter plate may be able to move out of position and the appliance could cause carbon monoxide to be produced with a risk of causing poisoning to people in the room. This was caused by the failure of a parts supplier using aluminium rivets instead of the steel rivets we specify.

Although Gazco have not yet identified any fires in end user’s homes that do not comply with the required standards, we are concerned that the testing shows that if the draught diverter plate comes loose or detached the fires will no longer comply with the standard. Accordingly, you are now advised that you must not use your fire until the product safety enhancement kit has been successfully fitted.

Which fires are potentially affected?

This issue only affects conventionally flued Logic HE, E-Box and E-Studio fires made between February 2013 and October 2015.

Is my fire affected?

The models potentially affected, if made between the dates above, are:

Model Number Description Fire Type Serial Number from Serial Number to (inclusive)
101-497 LOGIC HE CF LPG MANUAL CONTROL COAL Logic HE 101-49730000 101-49730055
101-614 LOGIC HE CF LPG REMOTE CONTROL COAL Logic HE 101-61410000 101-61410139
101-324 LOGIC HE CF NG MANUAL CONTROL STONE Logic HE 101-32430000 101-32430074
8691CFCHUC E STUDIO CF NG MANUAL WHITE STONE E-Studio 8691CFCHUC20615 8691CFCHUC20878
8691MCUC LOGIC E BOX CF NG MANUAL CONTROL COAL E-Box 8691MCUC33330 8691MCUC35300
101-649 LOGIC HE CF LPG REMOTE CONTROL STONE Logic HE 101-64910002 101-64910017
101-088 LOGIC HE CF NG REMOTE CONTROL COAL Logic HE 101-08810000 101-08811586
101-444 LOGIC HE CF LPG SLIDE CONTROL COAL Logic HE 101-44410000 101-44410341
P8691CFCHUC E STUDIO CF LPG MANUAL WHITE STONE E-Studio P8691CFCHUC20056 P8691CFCHUC20065
P8691MCUC LOGIC E BOX CF LPG MANUAL CONTROL COAL E-Box P8691MCUC30498 P8691MCUC30763
P8691MCUCNZ LOGIC 16″ E BOX CF LPG COAL NZ E-Box P8691MCUCNZ30017 P8691MCUCNZ30027
101-131 LOGIC HE CF NG REMOTE CONTROL STONE Logic HE 101-13110000 101-13110205
101-110 LOGIC HE CF NG SLIDE CONTROL STONE Logic HE 101-11010000 101-11010145
8691PBUC logic e box cf ng manual pebble E-Box 8691PBUC30238 8691PBUC30327
101-037 LOGIC HE CF NG SLIDE CONTROL COAL Logic HE 101-03710000 101-03712422
8691CFCHUCNL 16″ E STUDIO CF NG WHITE STONE NL E-Studio 8691CFCHUCNL20008 8691CFCHUCNL20009
101-151 LOGIC HE CF NG MANUAL CONTROL COAL Logic HE 101-15130000 101-15131174
8691MCUCNL LOGIC 16″ E BOX CF NG COAL NL E-Box 8691MCUCNL30030 8691MCUCNL30042
101-597 LOGIC HE CF LPG SLIDE CONTROL STONE Logic HE 101-59710000 101-59710021
101-037NZ LOGIC HE CF NG SLIDE CONTROL COAL NZ Logic HE 101-037NZ10000 101-03710014
101-444NZ LOGIC HE CF LPG SLIDE CONTROL COAL NZ Logic HE 101-444NZ10000 101-44410009

How do I find the serial number and model number of my fire?

The model number and serial number are found on the commissioning page, page 3, of your installation and servicing manual that was supplied with your fire.

commissioning

Alternatively, these numbers are also found on your fires databadge the images below will help guide you to the databadge. Please note it is different for slide control versions to all other control types:

en-manual

en-manual

en-manual

What is being done to solve this problem?

Gazco have identified all the appliances that could be affected by this issue and have contacted all of the retailers that sold these fires. The retailers will pass the contact details of all the owners of these fires to Gazco who will be providing a free of charge product safety enhancement to be fitted to all affected fires that will permanently rectify the potential issue once it is correctly installed.

If you have one of these fires installed in your home, you are requested not to use your fire until the product safety enhancement kit that will be provided has been fitted. You will be contacted to discuss the fitting of the kit as soon as possible.

Confirm your contact details:

If you believe your fire is one of the affected fires or you would like to update your contact details, please enter your current details below including your product code and serial number and we will contact you to discuss this further.

Product Details

Product Description

Product Code

Serial Number

Ticket Number

This fire is no longer in use

Your Details

First Name

Surname

Email

Telephone

Address 1

Address 2

Town

County

Post Code


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INFORMATION UPDATE – 25TH JANUARY

SAFETY ENHANCEMENT KIT FITTING

We would like to apologise again for any inconvenience that having your fire turned off has caused. We appreciate that this could not have been at a worse time of year. Extensive testing has been carried out on the safety enhancement kit to ensure that it passes all safety requirements before it is made available for fitting. These tests have all been successfully completed and the safety enhancement kit is now in production and will be available very soon.

Now that these kits are approved for installation we want to ensure that they can be fitted as quickly as possible and with the minimum of further disruption to you, enabling you to get your product back into full use and safe in the knowledge that the identified potential issue is rectified permanently.

The kit has been designed for simple home installation in just a few minutes by a suitably qualified person. Accordingly, we are now making arrangements to get all the kits fitted efficiently and without delay by using a third party company. We apologise that we cannot offer a date for resolution at this point, but please be assured that you will be contacted as soon as possible to arrange for someone to come and fit the kit to your fire. There will of course be no charge for either the kit or the fitting.

We apologise once again for any inconvenience and assure you that the matter is being treated as a priority. In the meantime, if you have any queries, please don’t hesitate to contact our Customer Services team.


Further Information:

If you have any queries with regards to this notice, then please don’t hesitate to call the Gazco Customer Services team on 01392 449680 / +44 (0)1392 449680 or email logic@gazco.com, and we will be happy to assist.

Thank you for your patience while this issue is resolved and offer sincere apologies for the inconvenience caused to you. We appreciate that this is a very difficult time of year and deeply regret the inconvenience this will cause but we are sure you will understand that acting on this without delay is the right thing to do given the potential seriousness of this issue.

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