Stovax Group Warranty Visit – COVID-19

Coronavirus Precaution Review

    Following on from our Engineer’s visit to you recently we hope that your fire is now working as expected.

    If not, and the engineer has advised that a re-visit is required, our planning team will be back in contact with you shortly to arrange another appointment.

    If a copy of our engineer’s report is required, then please contact our Service department via email service@gazco.com who will be happy to send you a copy.

    With Coronavirus still affecting us all, we want to ensure the safety of our customers and engineers at all times. If you are happy that the engineer fulfilled his service call safely and in line with the Coronavirus Government Guidelines please fill in your details here:

    Customer Name

    Customer Postcode

    Alternatively, Customer Ticket number

    Otherwise, if during the visit you noticed a specific concern with our engineer’s health and safety practices, then using the notes box below, please let us know the nature of your observation and one of our senior staff members will be in contact with you to address your concern and improve our performance.

    Once again, please accept our apologies for any inconvenience this matter has caused and I hope these events will not detract from the future enjoyment of your fire.

    Thank you for your feedback.

    The Stovax & Gazco Customer Care Team

    HOW DID WE DO?

    Learning how we can better serve our customers is the number one goal for the Stovax Heating Group. If you could kindly take the time to complete this short survey regarding your visit, we would appreciate your feedback. Thank you.

    TAKE THE SURVEY