Stovax and Gazco Solid Fuel and Gas Stoves and Fireplaces 5 Year Extended Warranty
To receive your Extended Warranty your Stovax and Gazco Stove or
Fireplace must have been purchased from an authorised stockist
within our Expert Retailer Network and your warranty registered
with Stovax or Gazco within one month of the later of the purchase
date or installation date. Accordingly, the commencement date for
the warranty period is the date of purchase. During the
registration process, the Expert Retailer details will be required
for your Extended Warranty to be activated. Any product purchased
outside of our Expert Retailer Network, or not registered within
the stated time will carry a standard 12 month warranty. The
Extended Warranty for your Stovax and Gazco Stove or Fireplace
extends the standard 12 month warranty by a further 4 years to a
total warranty period of 5 years.
If you have recently purchased a Stovax and Gazco Stove or
Fireplace you can register your purchase
It is a condition of the Extended Warranty that the installation
complies with relevant Building Regulations and the rules in force,
and is carried out by a suitably trained and qualified individual
(HETAS registered or GasSafe registered in the United Kingdom or
equivalent in other countries) with a certificate of installation
and the appropriate commissioning report completed and retained by
the end-user. These can be found within your Installation and User
It is also a condition of the Extended Warranty that your Stovax
and Gazco Stove or Fireplace is regularly serviced (every 12
months) by a suitably trained and qualified individual (HETAS
registered or GasSafe registered in the United Kingdom or
equivalent in other countries). Records and receipts of annual
services will be required in the event of a warranty claim during
the period of the extended warranty.
This warranty is not transferable and is extended only to, and
solely for, the benefit of the original purchaser of the Stove or
Fireplace. Please retain your dated sales receipt as a proof of
During your extended warranty period, only genuine Stovax or
Gazco spare parts must be used in the servicing and maintenance of
your Stove or Fireplace, these spare parts can be ordered via
from an Expert Retailer directly.
Consumable items such as glass, firebricks, grate parts, log
retainers, baffles, ash pans, thermocouples, oxypilots, ceramic
fuel effects, internal linings batteries and rope seals which are
either subject to normal wear and tear or parts that require
replacement in connection with normal maintenance are not covered,
either by the original or the Extended Warranty.
Should you experience problems with your Stove or Fireplace, any
claim must be submitted first to the Expert Retailer from where the
stove was purchased. Your Expert Retailer will either be able to
offer immediate assistance or make contact with Stovax and Gazco on
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or
replacement of parts which are subject to normal wear and tear
during the warranty period or parts that will require replacement
in connection with normal maintenance. Such parts include but are
not limited to glass, rope seals, firebricks, grate parts, log
retainers, baffles, ash pans, thermocouples, oxypilots, ceramic
fuel effects, batteries and internal linings.
The Stovax and Gazco Extended Warranty does not cover:
a) In normal usage the paint finish of your Stovax and Gazco
Stove or Fireplace may change colour slightly. As these
circumstances are considered normal, they are not covered by the
b) Enamelled components where these parts are subjected to
abnormally high temperatures, chemical abrasion or thermal shocks,
resulting in chipping, cracking, bubbling or discolouration and
crazing of the enamelled finish.
c) Damage resulting from installation and usage where the appliance
has not been installed or used in accordance with the Stovax and
Gazco installation and operation instructions, or if the
installation does not conform to local building, fire and safety
d) Defects or faults caused by specific local conditions such as
draught problems and chimney defects.
e) The Stovax Extended Warranty does not cover damage caused by
over-firing of the appliance. (Please see your Stovax Installation
and Operating Instructions for further information)
f) Damage or premature wear caused by burning inappropriate fuels
such as Bituminous coal, “Petro-Coke” or any other Petroleum based
coals. Please visit the HETAS website, www.hetas.co.uk, for a full list of
approved fuels which are covered by the warranty. Fuels outside of
this list are not covered by the warranty.
g) Damage caused by burning material with high creosote content or
any other painted/treated timber.
h) Damage caused by unauthorised modifications, use or
i) Damage or defects caused by the product being stored in a damp,
j) Consequential loss (to the extent permitted by law) relating to
other associated products that have not been supplied by Stovax or
k) Consequential loss (to the extent permitted by law) related to
decorations, furnishings or other household assets.
l) Removal and re-installation costs.
Repaired or replaced products are covered only for the remainder
of the original warranty period.
If you should ever wish to make a warranty claim because of a
product fault or defect, you must inform your retailer within a
reasonable amount of time, usually this is within 14 days from the
date on which the fault or defect first became apparent. If the
product fault or defect is notified after 14 days from the date on
which the fault or defect became apparent, Stovax and Gazco cannot
accept any liability for events or issues which arise after the 14
day period or which are caused or increased by the lack of
notification which therefore prevented action being taken to
restrict or eliminate any consequences arising from the fault or
defect at an earlier date.
In the event of a product fault occurring during the warranty
period, Stovax and Gazco will send the appropriate component or
goods necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Stovax or Gazco
liable for any or special, incidental or consequential damages,
injury to persons or property, or any other consequential loss
beyond the consumer's statutory rights. The liability on these
issues is covered by Stovax and Gazco's Terms and Conditions of
Stovax and Gazco's total liability extends only to the purchase
price paid for the goods, except where such a limitation is
prohibited by statute. Stovax and Gazco, in the event of a warranty
claim, reserve the right to either replace the goods in question or
to refund the purchase price of the goods.
The Stovax and Gazco Extended Warranty does not affect your
The above warranty terms and conditions came
into effect on 1st May 2013 and are applicable for all relevant
products purchased after this date. Appliances despatched prior to
this date will have a different warranty as set out within the
Installation and User Instructions that was supplied with the
product, this was usually a standard 2 year warranty.
Please note: This warranty is applicable for
purchases within the United Kingdom, Republic of Ireland, France,
Belgium and the Netherlands only. Purchases in all other countries
are subject to the warranty conditions specified by the reseller in