Stovax and Gazco Accessories and Hearth Products 1 Year Warranty
Unless otherwise stated on individual products, all accessories
and hearth products are covered by a 1 year limited warranty.
This warranty is not transferable and is extended only to, and
solely for, the benefit of the original purchaser. Please retain
your dated sales receipt as a proof of purchase.
Should you experience problems with your accessory or hearth
product, any claim must be submitted first to the Expert Retailer
from where the stove was purchased, your Expert Retailer will
either be able to offer immediate assistance or make contact with
Stovax or Gazco on your behalf.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or
replacement of parts which are subject to normal wear and tear
during the warranty period or parts that will require replacement
in connection with normal maintenance. The warranty does not
a) Damage resulting from installation and usage where the
product has not been installed or used in accordance with the
Stovax and Gazco installation and operation instructions, or if the
installation does not conform to local building, fire and safety
b) Consequential loss (to the extent permitted by the law) relating
to other associated products that have not been supplied by Stovax
c) Consequential loss (to the extent permitted by law) related to
decorations, furnishings or other household assets.
d) Damage caused by unauthorised modifications, use or
e) Damage or defects caused by the product being stored in a damp,
f) Removal and re-installation costs.
Repaired or replaced products are covered only for the remainder
of the original warranty period.
If you should ever wish to make a warranty claim because of a
product fault or defect, you must inform your retailer within a
reasonable amount of time, usually this is within 14 days from the
date on which the fault or defect first became apparent. If the
product fault or defect is notified after 14 days from the date on
which the fault or defect became apparent, Stovax and Gazco cannot
accept any liability for events or issues which arise after the 14
day period or which are caused or increased by the lack of
notification which therefore prevented action being taken to
restrict or eliminate any consequences arising from the fault or
defect at an earlier date.
In the event of a product fault occurring during the warranty
period, Stovax and Gazco will send the appropriate component or
goods necessary to rectify the fault, free of charge.
Nothing in the warranty shall make Stovax or Gazco liable for
any or special, incidental or consequential damages, injury to
persons or property, or any other consequential loss beyond the
consumer's statutory rights. The liability on these issues is
covered by Stovax and Gazco's Terms and Conditions of Sale.
Stovax and Gazco's total liability extends only to the purchase
price paid for the goods, except where such a limitation is
prohibited by statute. Stovax and Gazco, in the event of a warranty
claim, reserve the right to either replace the goods in question or
to refund the purchase price of the goods.
The Stovax and Gazco Warranty does not affect your statutory
The above warranty terms and conditions came
into effect on 1st May 2013 and are applicable for all
relevant products purchased after this date. Products despatched
prior to this date may have a different warranty.
Please note: This warranty is applicable for
purchases within the United Kingdom, Republic of Ireland, France,
Belgium and the Netherlands only. Purchases in all other countries
are subject to the warranty conditions specified by the reseller in