To receive your Extended Warranty your Gazco Electric Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your warranty registered with Gazco within one month of the later of the purchase date or installation date. Accordingly, the commencement date for the warranty period is the date of purchase. During the registration process, the Expert Retailer details will be required for your Extended Warranty to be activated. Any product purchased outside of our Expert Retailer Network will carry a standard 1 Year non-extendable Warranty.
If you have recently purchased a Gazco Electric Stove or Fireplace you can register your purchase here.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force, and is carried out in accordance with the Installation Instructions.
This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Stove or Fireplace. Please retain your dated sales receipt as a proof of purchase.
During your extended warranty period, only genuine Gazco spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from www.gazcospares.com, or from an Expert Retailer directly.
Consumable items such as glass, screens, bulbs, LED boards and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered either by the original or the Extended Warranty.
Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Gazco on your behalf.
No Warranty is extended to consumable service parts. Repair or replacement of parts which are subject to normal wear and tear during the warranty period or parts that will require replacement in connection with normal maintenance. Such parts include but are not limited to glass, screens, bulbs, LED boards and batteries.
The Gazco Extended Warranty does not cover:
a) Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish.
b) Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Gazco installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
c) Damage caused by unauthorised modifications, use or repair.
d) Damage or defects caused by the product being stored in a damp, unheated environment.
e) Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Gazco.
f) Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
g) Removal and re-installation costs.
Repaired or replaced products are covered only for the remainder of the original warranty period.
If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on
which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14 day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the warranty period, Gazco will send the appropriate component or goods necessary to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make Gazco liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Gazco’s Terms and Conditions of Sale.
Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Gazco, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods.
The Gazco Extended Warranty does not affect your statutory rights.
The above warranty terms and conditions came into effect on 1st May 2013 and are applicable for all relevant products purchased after this date. Appliances despatched prior to this date will have a different warranty as set out within the Installation and User Instructions that was supplied with the product, this was usually a standard 2 year warranty.
Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets.