We recommend that your wood burning or multi-fuel stove or fire undergoes a standard annual service. This service includes stripping, inspecting and cleaning the appliance. The condition of our Five Extended Warranty is that you have to regularly service your stove or fire (every 12 months) by a suitably trained and qualified individual such as a qualified HETAS engineer in order to make a valid claim. We thoroughly advise that you clean and inspect your appliance regularly, especially in periods of heavy use. Please refer to your instruction manual for further information. If you do not have your manual, by clicking on the technical information tab found in the relevant product page, you will be able to download the appliance manual directly.
Your Stovax retailer should be able to arrange the annual service for you or you can find details of HETAS registered engineers by visiting www.hetas.co.uk.
You can also visit our technical page to find your instruction manual.