Do you recommend buying your products via the internet?

Solid Fuel Frequently Asked Questions

Do you recommend buying your products via the internet?

No. We believe your local Stovax retailer is the best place to provide expert product advice and assist with the installation process, as well as help provide any after-sales support and servicing your appliance may require in the future. Whilst we encourage our Stovax retailers to promote their solid fuel appliances via the internet, we believe that suitable levels of customer care and satisfaction can only be obtained by visiting your local Stovax retailer. It is strongly recommended that you undertake full research before committing to buy a heating appliance. Please be aware that Stovax do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers.

To find your local Stovax retailer, please visit our find a retailer section on the website.

Further Information